Windows NT Does Not Detect Serial IntelliPoint Mouse

 Last reviewed: December 23, 1997
Article ID: Q165774
The information in this article applies to:
  • Microsoft Windows NT Server version 4.0
  • Microsoft Windows NT Workstation version 4.0

SYMPTOMS

When you replace an existing serial mouse with a Microsoft Mouse Port mouse connected to a serial adapter, the driver tab in Control Panel shows the mouse as "Unknown" and the Change button is unavailable.

CAUSE

Windows NT cannot detect the mouse type properly through the serial adapter.

STATUS

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

A serial adapter is a device that permits a Mouse Port mouse to be used from a serial port.

To determine if your mouse is using such an adapter, examine the connection to the computer. A Mouse Port mouse has a round plug on the end of the cable. If your mouse has such a plug and is plugged into another connector that is not round, your mouse is using a serial adapter.

Additional query words: 4.00
Keywords : ntdriver nthw kbenv kbhw
Version : 4.0
Platform : WINDOWS

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Last reviewed: December 23, 1997
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