Stop: 0x0000001E When Opening My Computer

 Last reviewed: May 20, 1997
Article ID: Q165814
The information in this article applies to:
  • Microsoft Windows NT Workstation version 4.0
  • Microsoft Windows NT Server version 4.0

SYMPTOMS

You may experience the following blue screen when you double-click My Computer or Network Neighborhood and you are using McAfee's NetShield or VirusScan: 

   STOP: 0x0000001E (0xC0000005,0x801113F7,0x000000000,0x00000008)
The second parameter in the Stop code may be different depending on your system configuration.

CAUSE

A problem with the Windows NT 4.0 system file Fs_rec.sys can cause Windows NT to try to load the CD file system (CDFS) when it is already loaded. This in turn causes the virus scan program to initialize another instance of internal structures, which cause Windows NT to blue screen with the above error when called.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 4.0. This problem was corrected in the latest Microsoft Windows NT 4.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces): 

   S E R V P A C K
The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: prodnt 4.00
Keywords : kbbug4.00 kbfix4.00 kbfix4.00.sp2 ntfilesys NTSrvWkst ntstop kbbuglist kbfixlist
Version : 4.0
Platform : winnt
Issue type : kbbug
Solution Type : kbservicepack

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Last reviewed: May 20, 1997
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