Iomega Jaz Drive Not Recognized on Some Compaq Portables

 Last reviewed: August 5, 1997
Article ID: Q165820
The information in this article applies to:
  • Microsoft Windows NT Workstation version 4.0
  • Microsoft Windows NT Server version 4.0

SYMPTOM

In Microsoft Windows NT version 4.0, the Iomega External Jaz Removable Disk Drive may not be recognized when it is configured for use attached to the Adaptec APA-1460 Slim SCSI PC Card to Host Adapter in a Compaq LTE 5000 series portable computer. This is true when the top PC Card slot is being used for the adapter.

CAUSE

The problem is associated with the firmware revision of the COMPAQ ROM BIOS dated 10/96 or earlier.

It has been tested with the Compaq LTE 5380 using the Adaptec APA-1460 Slim SCSI PC Card to Host Adapter and the driver included with the Windows NT 4.0 CD. On the Compaq LTE 5200, both PC Card slots have also been reported as not recognizing the removable disk when using the earlier dated System BIOS.

RESOLUTION

Always follow normal troubleshooting steps before performing the firmware upgrade. Look for proper SCSI termination, updated device drivers, physical cabling, configuration settings, and correctly configured startup devices.

Replace the Compaq Firmware Revision dated 10/96 or earlier with the most current Compaq Firmware Revision.

More information can be found on the Compaq Website: www.compaq.com

Additional query words: prodnt
Keywords : nthw NTSrvWkst kbhw kbsetup
Version : WinNT:4.0
Platform : winnt

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Last reviewed: August 5, 1997
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