Macintosh Chooser May Hang When Connecting to Windows NT

• Microsoft Windows NT Server versions 3.51 and 4.0

SYMPTOMS

After you select a server and provide the appropriate user name and password, the Chooser dialog box may stop responding immediately after selecting a volume from the list. The system may be unresponsive and not allow you to switch to any currently open task or start any new tasks. This problem continues until the Chooser is forced to quit or the system is shut down and restarted.

CAUSE

This problem will occur when the Apple Menu Option in the Control Panel is set to "Remember recently used items" and you have just selected a volume. After finishing the connection request, the Macintosh client may send a request to the server asking it to enumerate any recently used directory information that has been saved. If the Windows NT Server responds with the message "Access Denied" (AFP error 0xFFFFEC78), the Macintosh client repeatedly loops, sending in the same request and thus causing the Chooser to stop responding. Canceling the Chooser may or may not correct the condition.

RESOLUTION

For Macintosh systems that exhibit the problem:

1. On the Apple menu, click Control Panel, and then click on Apple Menu Options.

2. Click to clear the Remember Recently Used Items check box.

3. Shutdown and restart your Macintosh system.

STATUS

The Macintosh computer is manufactured by Apple Computer, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.