No Crashdump and Compaq Systems with Smart-2/P (PCI) Controller

 Last reviewed: May 20, 1997
Article ID: Q166874
The information in this article applies to:
  • Microsoft Windows NT Workstation versions 4.0
  • Microsoft Windows NT Server versions 4.0

SYMPTOMS

On Compaq systems running a Smart-2/P (PCI) controller as the boot device, a blue screen error may not generate a crashdump file. This occurs even though the crashdump requirements are met.

CAUSE

Compaq 1500 and 5000 systems frequently run a Smart-2/P (PCI) controller to control the disk drive containing the Windows NT boot partition. A special Windows NT function call contained in the PCI Find Adapter routine returns an error condition when called at crashtime. As a result of this, the PCI Smart-2/P adapter is not found to be present at crashtime and no crashdump file is generated.

RESOLUTION

A new version of Cpqarray.sys is available to correct this problem. Compaq has included this hotfix in their Softpaq - SP2746.exe. They have also indicated that it will be incorporated in the upcoming SSD 1.21 release.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 4.0. This problem was corrected in the latest Microsoft Windows NT 4.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces): 

   S E R V P A C K

Additional query words: prodnt 4.0
Keywords : kbbug4.00 kbfix4.00 kbfix4.00.sp2 ntdriver NTSrvWkst kb3rdparty kbbuglist kbfixlist
Version : 4.0
Platform : winnt
Issue type : kbbug
Solution Type : kbservicepack

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Last reviewed: May 20, 1997
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