Cannot Start FPNW Services If The Spooler Is Not Running

 Last reviewed: November 18, 1997
Article ID: Q167101
The information in this article applies to:
  • Microsoft Windows NT Server versions 3.51 and 4.0
  • Microsoft File and Print Services for NetWare.

SYMPTOMS

When you try to start the File and Print for NetWare (FPNW) service you will get the following error message if the Spooler service is not running: 

   Could not start the File and Print Services for NetWare service on
   \\<NT server name>.  Error 2140: An internal Windows NT error occurred.
On a Windows NT 3.51 Server, File and Print Services fails to start with a Dr. Watson log being generated with the following error: 

   “An Application Error Has Occurred And An Application Error Log Is Being
   Generated NWSSVC.EXE Exception:  Access Violation (0x0000005), address…”
The Event Viewer will create the following event ID log: 

   System log:
      Event ID: 7023
      Source: Service Control Manager
      Description: The File and Print Service for NetWare service
      terminated with the following error:
      The System cannot find the path specified.

   Application log:
      Event ID: 2740
      Source: FPNW
      Description: The QMS library could not initialized.  The Spooler
      change Thread failed to open the server printer \\<NT server name>.
      The data is in the error.

   Event ID: 2742
      Source: FPNW
      Description: The QMS library could not be initialized. QMS failed to
      enumerate printers from WinSpool. The data is in the error.
RESOLUTION

Verify that the Spooler service has started by double-clicking the Settings icon in Control Panel.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Windows NT Server versions 3.51 and 4.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available. 

Keywords          : kbbug3.51 kbbug4.00 NTSrv
Version           : WinNT:3.51,4.0
Platform          : winnt
Issue type        : kberrmsg
Solution Type     : kbfix

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Last reviewed: November 18, 1997
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