Error Message Uninstalling Service Pack 3

 Last reviewed: May 20, 1997
Article ID: Q168700
The information in this article applies to:
  • Microsoft Windows NT Server version 4.0
  • Microsoft Windows NT Workstation version 4.0

SYMPTOMS

While you are uninstalling Service Pack 3 for Microsoft Windows NT 4.0, you may receive the following error message: 

   An error has occurred copying ntldr.
   Ensure the location specified below is correct, or 
   change it and insert 'Windows NT Service Pack Uninstall  
   Archive' in the drive you specify.

   From: <drive1>:\winnt\$NtServicePackUninstall$\ntldr
   To: <drive2>:\ntldr
If you click Error Details, you see the following information 

   The following error occurred: "The directory name is 
   invalid" (error #267).
   Source file: 
   <drive1>:\winnt\$NtServicePackUninstall$\ntldr
   Destination file: <drive2>:\ntldr
where <drive1> is the current drive letter of the boot drive and <drive2> is the drive letter of the boot drive when Service Pack 3 was installed.

CAUSE

This error message occurs when the boot drive letter assignment has been changed since Service Pack 3 was installed.

RESOLUTION

Click Skip to bypass the file and allow the uninstall process to finish. When the uninstall process is finished, run the Emergency Repair Disk (ERD), choose Verify Windows NT System Files, and repair the changed Ntldr file.

NOTE: We do not recommend changing the boot drive letter or system drive letter assignment.

STATUS

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

After skipping the Ntldr file, you may receive the following additional error message: 

   The following error occurred: "The system could not find 
   the path specified." (error #3)

   Source file: 
   <drive1>:\winnt\$NtServicePackUninstall$\iexplore.exe
   Destination file: <drive2>:\program files\plus!\ 
   Microsoft Internet\iexplore.exe
This error message may also occur for the Hyperterm.exe file for the following destination: 

   <drive2>:\program files\Windows NT\hyperterm.exe
If these error messages occur, click Skip to bypass the files and then replace the files noted in the error message by expanding them from the Windows NT compact disc. For example, to replace the Hyperterm.exe file, perform the following steps:

  1. Rename the Hyperterm.exe file in the <drive1>:\Program Files\Windows NT folder.

  2. Expand the original Hyperterm.exe file from the Windows NT 4.0 compact disc into the <drive1>:\Program Files\Windows NT folder. To do so, use the following command 

          expand <cd-rom>\i386\hyperterm.ex_  <drive1>:\program files\
      windows nt\hyperterm.exe
    where <cd-rom> is your CD-ROM drive.

If you have upgraded your version of Internet Explorer since installing Windows NT, you should reinstall Internet Explorer.

Additional query words: 4.00
Keywords : kberrmsg kbsetup NTSrvWkst ntutil
Version : 4.0
Platform : WINDOWS

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Last reviewed: May 20, 1997
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