Dr Watson Exception Violation C0000005 Occurs After Install SP3

 Last reviewed: August 11, 1997
Article ID: Q168812
The information in this article applies to:
  • Microsoft Windows NT Workstation version 4.0
  • Microsoft Windows NT Server version 4.0

SYMPTOMS

After you install Windows NT 4.0 Service Pack 3 you may get a Dr. Watson error in Spools.exe and Services.exe. The error message occurs after you log on to the computer. It can also cause the system to stop responding before logging on. This, and several other error messages, can be attributed to Starfish Internet monitoring agent that installs a file called Nmsocknt.dll.

CAUSE

Nmsocknt.dll makes calls to User32.dll, Kernel32.dll, and Wsock32.dll that effectively stops all networking services.

RESOLUTION

Rename the Nmsocknt.dll found in the %SystemRoot% directory to Nmsocknt.xxx. You must perform this at a command prompt because Windows NT Explorer will display an access violation. Then shutdown and restart your Windows NT computer to resume normal operation.

STATUS

The third-party product discussed here is manufactured by Starfish Software, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Please contact http://starweb.starfishsoftware.com/products/iu97/iu97 for further updates.

Additional query words: Windows NT SP3 Starfish Dr.Watson C0000005
nmsocknt.dll
Keywords : NTINTEROP ntnetserv ntsetup NTSrvWkst nttcp kb3rdparty kbsetup
Version : WinNT:4.0
Platform : winnt

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: August 11, 1997
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.