Number of Copies Option Is Unavailable When Printing

• Microsoft Windows NT Server version 4.0
• Microsoft Windows NT Workstation version 4.0
• Microsoft Windows 95

SYMPTOMS

When you try to print multiple copies of a document, the option to specify the number of copies in the Print dialog box may be unavailable.

CAUSE

The printer does not have the ability to hold all the information for a complete page in memory.

RESOLUTION

Use a program that handles printing multiple pages internally (such as Microsoft Word), or use a printer that can hold an entire page in its internal memory.

MORE INFORMATION

Dot-matrix and inkjet printers print one line at a time. When information is sent to these printers, it is printed immediately. The printer memory is then overwritten with the next line of data. Dot-matrix and inkjet printers cannot print multiple copies of a page because the information for the page does not remain in memory.

Laser printers print an entire page at one time, so all of the information for the page is held in the printer's memory. Laser printers can print multiple copies because the print job is still in the printer's memory.