Remote Access Service Fails If Plug and Play Service Disabled

 Last reviewed: October 8, 1997
Article ID: Q170029
The information in this article applies to:
  • Microsoft Windows NT Workstation version 4.0
  • Microsoft Windows NT Server version 4.0

SYMPTOMS

When you try to detect a modem in the Remote Access Service (RAS) setup, Windows NT queries the modem but returns the following error message: 

   Windows NT did not find any modems attached to your computer.
If you try to start the Remote Access Connection Manager service or Dial-up Networking, the following error message appears: 

   Cannot load the Remote Access Connection Manager service.
   Error 711: RasMan initialization failure. Check the event log.
In the event log you will see: 

   Event 7024 Service Control Manager
   The Remote Access Connection Manager service terminated with
   server-specific error 620.
If you try to open the Modem Control Panel, the application fails to open.

CAUSE

The Plug and Play service is stopped or disabled.

RESOLUTION

  1. Go into Control Panel and click Services.
2. Start the Plug and Play service, and change the Startup mode from Manual 
   or Disabled to Enabled.

Keywords          : nthw NTRAS ntsetup NTSrvWkst kbnetwork
Version           : WinNT:4.0
Platform          : winnt

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Last reviewed: October 8, 1997
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