Getadmin.exe Causes a STOP 0xC000021A

 Last reviewed: February 19, 1998
Article ID: Q171777
The information in this article applies to:
  • Microsoft Windows NT Workstation version 4.0
  • Microsoft Windows NT Server version 4.0

SYMPTOMS

After you apply the post-Service Pack 3 Getadmin hotfix and run Getadmin.exe, a blue screen STOP 0xC000021A error message is displayed.

NOTE: The bugcheck parameters following the STOP code may be different for each system.

CAUSE

Anti-virus software running on the system at the time you install this hotfix may potentially cause this behavior. Some files may not be updated correctly because of the method in which the files are accessed by anti- virus software.

RESOLUTION

To resolve this problem, perform the following steps:

  1. Remove or disable any anti-virus software running on your system. Check your product documentation for details.

  2. Uninstall the Getadmin hotfix as follows:

    a. From the directory the Adminfixi.exe program was downloaded to, type 

          Adminfixi -x. This extracts the files without running the hotfix
      installation.

    b. From this directory type: 

             HOTFIX -m y

      where -m equals unattended mode and -y equals uninstall. (Using the
      -y switch requires -m or q.)

  3. Reapply the Getadmin hotfix while the anti-virus is disabled or uninstalled.

MORE INFORMATION

For additional information about the Getadmin utility and the available hotfix, please see the following article in the Microsoft Knowledge Base: 

   ARTICLE-ID: Q146965
   TITLE     : GetAdmin Utility Grants Users Administrative Rights

Keywords          : ntdomain ntdosap NTSrvWkst ntstop kberrmsg
Version           : WinNT:4.0
Platform          : winnt
Hardware          : x86
Issue type        : kbprb

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Last reviewed: February 19, 1998
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