File Access Error Using Mcafee Netshield and Word 6.0 or Later

• Microsoft Windows NT Workstation versions 3.51 and 4.0
• Microsoft Windows NT Server versions 3.51 and 4.0

SYMPTOMS

When you run McAfee Netshield version 2.52 for Windows NT and Microsoft Word 6.0 or later, you may receive a "File Access Error" when trying to save a document.

CAUSE

The problem is caused by the way McAfee NetShield 2.32a scans Word temporary files.

RESOLUTION

To resolve this problem, perform one of the following workarounds:

• Remove McAfee Netshield or upgrade it to version 2.53a or later.

• Disable the Fast Save feature in Microsoft Word. To disable this feature, perform the following steps:

  1. In Word, click Options from the Tools menu.

  2. In the Options dialogue box, click the Save tab, and then clear the

        Allow Fast Saves check box.
  

• Disable scanning of Microsoft Word .doc files. This is not recommended, as this will leave the system open to macro virus infections.

STATUS

McAfee Netshield is a third party product manufactured McAfee Associates, Inc. a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.