Routing and Remote Access "Out of Buffers" Event Logs

• Microsoft Windows NT Server version 4.0
• Microsoft Routing and Remote Access Service Update for Windows NT Server version 4.0

SYMPTOMS

Your Windows NT Routing and Remote Access (RRAS) server may start dropping calls randomly. The event log on the RRAS server may contain one or more of the following event log messages:

• Event ID: 20073 Source: Router Description: The following error occurred in the Point to Point Protocol

                  module on port COM1. Out of Buffers.
  
     -or-
  
  

• Event ID: 20095 Source: Router Description: Cannot receive initial data on port COM1 because of the

                  following error: Out of Buffers.
  
     -or-
  
  

• Event ID: 20111 Source: Router Description: A Demand Dial connection to the remote interface <name>

                  on port COM1 was successfully initiated but failed to
                  complete successfully because of the following error: Out
                  of buffers.
  
  

   Error 629: The port was disconnected by the remote machine.

   -or-

   Error 731: Dial-Up Networking could not negotiate a compatible set of
              network protocols you specified in the Server Type settings.
              Check your network configuration in the Control Panel then
              try the connection again.

STATUS

Microsoft has confirmed this to be a problem in Routing and Remote Access Update for Windows NT Server version 4.0. This problem was corrected in the latest Routing & Remote Access Service Hotfix Update. You can obtain this update from Microsoft's World Wide Web Site on the Internet at the following location:

   http://www.microsoft.com/communications/routing&ras.htm

   http://www.microsoft.com/