Windows NT Stops Responding or Delays During Shutdown Process

 Last reviewed: March 19, 1998
Article ID: Q172452
The information in this article applies to:
  • Microsoft Windows NT Workstation versions 3.5, 3.51, and 4.0
  • Microsoft Windows NT Server versions 3.5, 3.51, and 4.0

SYMPTOMS

When you log off or shut down Windows NT, the system may stop responding or delay for a long period of time if an application is in the process of opening a large file. Windows NT may deliver a pop-up message asking you to wait for the application to finish or to close the nonresponding application. Choosing End Task may not allow the computer to close the process and proceed with the logoff or shutdown process as expected. The file may have to load completely before Windows NT will log off or shut down properly.

This symptom may affect users running remote shutdowns and UPSs.

STATUS

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: log-off shut-down
Keywords : NTINTEROP NTSrvWkst kbenv kbinterop
Version : WinNT:3.5,3.51,4.0
Platform : winnt
Issue type : kbbug

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Last reviewed: March 19, 1998
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