Stop 0x0000000A w/ Services for Macintosh & McAfee Anti-Virus

- Microsoft Windows NT Server versions 3.51 and 4.0

SYMPTOMS

When a system runs Services for Macintosh and McAfee Anti-Virus software, you may receive a blue screen STOP 0xA error similar to the following:

   STOP: 0x0000000a (0x00000004, 0x00000002, 0x00000001, 0x8010b262)

CAUSE

McAfee Anti-Virus software uses a filter driver. The presence of a filter driver requires system drivers to allocate additional stack space in I/O request packets (IRPs). An IRP in use by Services for Macintosh had insufficient space for insertion of filter driver stack information. The result was the STOP 0xA error message.

MORE INFORMATION

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 3.51. A supported fix is now available, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information.

Microsoft has confirmed this to be a problem in Windows NT version 4.0. A supported fix is now available, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information.