Compaq Insight Manager Causes STOP 0xA and 0x7F

 Last reviewed: March 12, 1998
Article ID: Q172762
The information in this article applies to:
  • Microsoft Windows NT Workstation version 4.0
  • Microsoft Windows NT Server version 4.0

SYMPTOMS

You may receive one of the following STOP error messages in Windows NT while running Compaq Insight Manager (CIM) version 3.3:

  • 0x0000000A (0x00000003, 0x0000001c, 0x00000000, 0x00000003)

    NOTE: The parameters may vary.

  • 0x0000007F (0x0000008, 0x0000000, 0x00000000, 0x00000000)

    NOTE: The parameters will appear as above.

RESOLUTION

To resolve this problem, obtain the latest version of Compaq Insight Management Agents for Windows NT from Compaq.

There are likely to be other third-party kernel mode drivers that do not behave properly with regard to the performance registry key. These third- party drivers load Bhnt.sys to get the network counters and then unload it. If this happens continuously, a corruption may occur between the third- party driver and the unloading of Bhnt.sys. Forcing Bhnt.sys to load at startup will avoid the constant loading and unloading, thereby alleviating the corruption problem.

MORE INFORMATION

Compaq Insight Manager is manufactured by Compaq, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. 

Keywords          : NTSrvWkst ntstop kb3rdparty kberrmsg kbhelpfile
Version           : WinNT:4.0
Platform          : winnt
Hardware          : x86
Issue type        : kbprb
Solution Type     : kbwontfix

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Last reviewed: March 12, 1998
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