Slow Response Executing Start Menu or Control Panel Applets

 Last reviewed: January 9, 1998
Article ID: Q173443
The information in this article applies to:
  • Microsoft Windows NT Server versions 3.51 and 4.0
  • Microsoft Windows NT Workstation versions 3.51 and 4.0

SYMPTOMS

You may experience either of the following symptoms:

  • When you log on to Windows NT, there is a long delay.

    -or-

  • After you log on to Windows NT, response to some user input is very slow. For example, when you click Start, it takes much longer than expected for the Start Menu to be displayed.

CAUSE

This behavior can occur when you change the default settings for RPC services.

RESOLUTION

In Control Panel, double-click Services, and then confirm the following settings:

  • Remote Procedure Call (RPC) locator: Status - not started Startup - manual
  • Remote Procedure Call (RPC) service: Status - started Startup - automatic

You can also confirm these settings remotely using the Server Manager utility included on the Windows NT Server 4.0 compact disc. To do so, follow these steps:

  1. In Server Manager, select the problem computer.

  2. On the Computer menu, click Services. Confirm the RPC settings as listed above. These settings are dynamic and do not require a restarting if you make a change.

MORE INFORMATION

The server service is unaffected on a computer with the above problem; therefore, network file access from a remote client may appear to function normally.

Additional query words: hung hang lock frozen startmenu login logon log in
upgrade
Keywords : NTSrvWkst ntui
Version : WINNT:3.51,4.0
Platform : winnt
Issue type : kbprb

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: January 9, 1998
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.