Middle East/Thai Windows NT May Print Incorrect Characters

• Microsoft Windows NT Workstation version 4.0
• Microsoft Windows NT Server version 4.0

SYMPTOMS

When clients running Middle East or Thai versions of Windows NT use a printer connected to a U.S. version of Windows NT Server with "substitute with device fonts" enabled, the printed output may display the wrong characters.

For example, when printing lines of pure English text, formatted with the Arial font, to a server that had codepage 1252 loaded at the time of driver installation, the wrong characters with the right widths may be displayed. It looks as if the printer driver has taken the glyph indices and treated them as ANSI character codes.

RESOLUTION

To resolve this problem, obtain the hotfix below, or wait for the next service pack.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 4.0. A supported fix is now available, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information.