STOP 0x0000001E During Forced Shutdown and Program Exit

• Microsoft Windows NT Workstation version 4.0
• Microsoft Windows NT Server version 4.0

SYMPTOMS

A computer running Windows NT 4.0 may display the following blue screen STOP message during a forced shutdown if a program is already quitting.

   STOP: 0x0000001E : (c0000005, 80119914, 00000000, 00000074)
   KMODE_EXCEPTION_NOT_HANDLED

CAUSE

An asynchronous procedure call (APC) was dispatched to terminate a thread when the thread was already quitting. During the course of the APC, an attempt was made to load a system menu that required a callback to user mode, but because the thread was already quitting, the trap frame was NULL.

RESOLUTION

To resolve this problem, obtain the hotfix below, or wait for the next service pack.

MORE INFORMATION

An attempt to load a system menu will no longer occur if the thread is exiting or in clean up.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 4.0. A supported fix is now available, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information.