STOP 0x0000000A with Halmps.dll When Restarting

• Microsoft Windows NT Workstation version 4.0
• Microsoft Windows NT Server version 4.0

SYMPTOMS

On a multiprocessor computer using halmps.dll, when you shut down and restart the computer, a STOP 0x0000000A error message may be displayed, preventing the system to start.

If you change the Internal Network Number on IPX using the Network tool in Control Panel and then restart the computer, this error may also be displayed.

CAUSE

Under certain circumstances, the ENTER_INTERRUPT macro in HalpApicRebootService causes the FS register to have the wrong value.

The problem occurs when shutting down if one processor happens to be entering KiSystemService at the same time another processor has just reset the NMI vector as part of the reboot.

RESOLUTION

To resolve this problem, obtain the hotfix below, or wait for the next service pack.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 4.0. A supported fix is now available, but is not fully regression-tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Product Support Services for more information.