Stop 0x0000000A in Netbt.sys When Shutting Down

 Last reviewed: January 6, 1998
Article ID: Q177664
The information in this article applies to:
  • Microsoft Windows NT Server version 3.51 and 4.0
  • Microsoft Windows NT Workstation version 3.51 and 4.0

SYMPTOMS

When you shut down your system, you may get following blue screen error message: 

   STOP 0x0000000A ( 0x00000140, parameter, parameter, parameter)
   IRQL_NOT_LESS_OR_EQUAL ***Address xxxxxxxx has base at xxxxyyyy -
   NETBT.SYS

CAUSE

There is a small timing window in NETBT that can sporadically cause this error.

RESOLUTION

To resolve this problem, apply the fix mentioned below.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 4.0. This problem was corrected in the latest Microsoft Windows NT 4.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces): 

   S E R V P A C K
Microsoft has confirmed this to be a problem in Windows NT version 3.51. A supported fix is now available, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information. 
Keywords          : kbbug3.51 kbbug4.00 kbfix3.51 kbfix4.00 NTSrvWkst
Version           : WinNT:3.51,4.0
Platform          : winnt
Issue type        : kbbug
Solution Type     : kbservicepack

================================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: January 6, 1998
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.