The information in this article applies to:
- Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c
- Microsoft Windows Printing System, version 1.0
SYMPTOMS
If you print an envelope from Word for Windows to a Hewlett-Packard (HP)
LaserJet printer that has a Windows Printing System (WPS) cartridge
installed or to a Lexmark Winwriter 600, any of the following incorrect
results may occur:
- A blank envelope prints.
- WPS ignores your Paper Source settings. For example, instead of
feeding an envelope from the MP tray on the HP LaserJet Series IIIP
printer, it feeds a standard 8.5-inch-by-11-inch page from the
paper tray.
- The print job stalls, and you must delete it in Print Manager to
print subsequent print jobs.
- Word hangs (stops responding).
This problem does not occur when you print an envelope in Word version 2.x
for Windows.
CAUSE
This is usually caused by an incorrect configuration of Word and the
printer.
RESOLUTION
- From the Tools menu, choose Options.
- Choose the Print tab.
- Change the Default Tray selection at the bottom to read: From
Control Panel.
At this point, you should be able to print to any of the Windows Printing
System supported envelopes. A list of these envelopes in contained in
Microsoft Knowledge Base article Q104188.
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