Errors Running Setup on Diskless Network WorkstationLast reviewed: February 6, 1998Article ID: Q107557 |
The information in this article applies to:
SYMPTOMSWhen you run Setup and select the Workstation Installation option to install Word version 6.0 for Windows on a diskless network workstation, several error messages may occur:
Setup was unable to find SHARE.EXE on your system. It is required to run this application. Please fix your system and rerun Setup. Note: This may happen even if SHARE loads successfully when you start your workstation and is already running. If this error message occurs, Setup will stop, and the error described in number 3 below does not occur. For information about this error message and SHARE.EXE when you run Setup on a standalone computer, query on the following words in the Microsoft Knowledge Base: share.exe and word and 6.0 and cannot and find
Not Enough Space on Drive C: The following options have been selected for installation on drive C:\.
Workstation Shared Microsoft Word 4K Word is attempting to install 4k of information to the C:\ drive even when all components are to be installed on the network. If you choose the Install Now button, Setup continues, but then the following error message occurs: Could not open the file named: 'C:\AUTOEXEC.TMP'. After you cancel this dialog box, Setup notifies you that it did not completely install Word. STATUSMicrosoft has confirmed this to be a problem in the Word version 6.0 for Windows Setup program. This problem was corrected in Word version 6.0a Setup.
CAUSEErrors number 1 and 3 occur because Setup looks for your AUTOEXEC.BAT and CONFIG.SYS files only on a system (bootable) hard disk (usually the C drive), which does not exist on a diskless network workstation. Error number 2 occurs because Setup cannot find the MS-DOS SHARE command unless SHARE.EXE is located in the MS-DOS directory on your floppy disk drive.
WORKAROUNDSUse one of the two workarounds described below so that Setup searches drive A instead of searching unsuccessfully for drive C. Do the following for both workarounds (this avoids error number 2 above): Place a copy of SHARE.EXE in an MS-DOS directory on a disk in drive A before you run Word Setup. You do not have to start SHARE from this location; it only needs to be there so Word Setup can find it. You can place SHARE.EXE on a non-system disk if you do not start (boot) your computer from the floppy disk drive; if you start your computer from the floppy disk drive, you should place SHARE.EXE in the MS-DOS directory on your system disk.
Workaround 1: Use SUBSTNotes: This workaround is best if you start (boot) your computer from the floppy disk drive. The MS-DOS SUBST.EXE utility must be available when you start your workstation.
Workaround 2: Map to the User Directory (Use with Novell)Map drive C to a valid network directory, such as the user's directory. As the network administrator, you may want to choose this method if your users do not have the SUBST.EXE file. Once you have run Word Setup, you can remove the mapping. This solution is the optimal to use with a Novell network. Use the following syntax to map DRIVE C: to a valid network directory such as the user's directory:
MAP C:=SERVER/VOLUME:DIRECTORY/SUBDIRECTORYExample:
MAP C:=PSS/SYS:USERS/ANTOINESWhen Setup proposes C:\WINWORD as the destination directory, you should change it to your network user directory. When you use this workaround, Setup installs Word correctly. However, Setup cannot modify the AUTOEXEC.BAT file, so error number 3 in the Symptoms section above still occurs. You will receive a message stating:
Could not open...'C:\AUTOEXEC.TMP'Choose Cancel. You will then receive the message:
Setup was not successful...Choose OK. No group or icon will be created. In addition, you must manually modify the AUTOEXEC.BAT file after Setup is complete to include the line:
LOADHIGH A:\DOS\SHARE.EXE /L:500 /F:5100 |
KBCategory: kbnetwork
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