GP Fault with LaserMaster Version 4.0a Printer Driver

 Last reviewed: February 5, 1998
Article ID: Q110785
The information in this article applies to:
  • Microsoft Word for Windows, version 6.0

SYMPTOMS

When using the LaserMaster printer driver version 4.0a in Word 6.0 for Windows, you may receive a general protection (GP) fault when you choose Page Setup from the File menu.

NOTE: This problem does not occur in Word versions 2.x for Windows.

MORE INFORMATION

The LaserMaster 4.0a printer driver requires the LaserMaster Professional controller. The Professional Controller is an older product and 4.0a is the latest, but last, release of Windows software for it. Microsoft tested Word 6.0 with the WinJet and WinPrinter LaserMaster products and their software version 1.70 for these products. We cannot guarantee compatibility with the earlier versions of the products.

According to LaserMaster, new applications may have problems with the Professional series drivers. LaserMaster is offering special pricing on upgrades to the WinJet series for customers experiencing these problems. Customers can contact LaserMaster at (612) 944-3636 for information on the upgrade. LaserMaster technical support can be reached at (612) 944-9331.

The LaserMaster products included here were manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products’ performance or reliability.

KBCategory:
KBSubcategory:
Additional query words: 6.0 gpf lazermaster winword word6
Keywords : kbprint
Version : 6.0
Platform : WINDOWS

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: February 5, 1998
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.