Duplicate Menu Commands and Standard Toolbar Buttons

The information in this article applies to:

• Microsoft Word for Windows, versions 6.0, 6.0a
• Microsoft Word Assistant version 1.0

SYMPTOMS

If the Standard toolbar in your NORMAL.DOT (global) template contains custom buttons, these buttons appear twice on the Standard toolbar after you apply Special Paper formatting using the Word Assistant Special Paper command on the Insert menu.

Similarly, if you customize the menus in your Normal template, any command you added appears twice on the menu after you apply Special Paper formatting.

CAUSE

When you choose the Special Paper command from the Insert menu, Word Assistant attaches the Special Paper template (SPECPPR.DOT) to your Word document. This template reproduces the menus and Standard toolbar from your Normal template, but doing so duplicates any custom menu commands and toolbar buttons.

Word Assistant duplicates custom menu commands and toolbar buttons only if your document is attached to the Normal template. If your document is attached to any other template, this does not happen.

STATUS

Microsoft has confirmed this to be a problem in Word Assistant version 1.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.