Troubleshooting Guide: Master Document Error Messages

The information in this article applies to:

• Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c
• Microsoft Word for Windows, versions 7.0, 7.0a

SYMPTOMS

When you are editing a master document and its subdocuments, the following errors may occur when you save the master document in Word for Windows:

Case 1: Disk is Full or Write-Protected

• "Word cannot save or create this file. Make sure the disk is not write protected."

  -or-

• "The disk is full or too many files are open."

Case 2: Insufficient Memory

• "Word has insufficient memory. Do you want to save <filename> as RESCUE.DOC? WARNING: This operation will save all text in the master document, but not its structure."

Case 3: Error Message on Novell network

• "Too many subdocuments open" when working with a master and subdocuments on a Novell network.

CAUSE

Case 1: Maximum Number of Files or Filesize Exceeded

The maximum file size and number of subdocuments in a master document varies depending on your computer and how much memory is available. Generally, a master document cannot contain more than 20 subdocuments, even though the "Microsoft Word User's Guide" states on page 534 that the maximum size of the master document plus its subdocuments is 32 MB and 80 subdocuments.

These limits relate directly to the number of available Windows file handles. The Case 1 errors occur when the supply of available Windows file handles is exhausted.

When either Case 1 error occurs, Word does not complete the Save operation. Word begins the Save operation by renaming the subdocuments to temporary (.TMP) filenames, but when the Save operation fails, Word may not rename one or more of the subdocument .TMP files back to the original document name (normally, Word renames the .TMP files back to the original document name once the Save operation is complete). When you quit Word, some of the .TMP files may be deleted, which means some subdocuments may be erased.

IMPORTANT: This problem occurs due to a Windows system file handle limitation. This problem may not occur in Word 6.0 for other operating systems, such as Word 6.0 for the Macintosh or Word 6.0 for Windows NT. For additional information concerning Word 6.0 for the Macintosh, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q131843
   TITLE     : Too Many Subdocuments Open” in a MacWord 6.0 Master Document

• Subdocuments: Each subdocument consumes two or more file handles.
• Editing: Each "dirty" subdocument consumes additional file handles for the editing and for the Undo stack.
• Links and Embedded Objects: The Case 1 errors occur frequently in files that contain a large number of links and embedded objects.

Case 2: Out of System Resources

The Case 2 error occurs if Word runs out of allotted system resources during the save operation. If you choose Yes, Word saves the contents of the document as RESCUE.DOC, but it is a normal Word document instead of a master document. If you choose the Continue button, you may have insufficient resources to save any of your work. If you choose No, Word closes the file and discards the unsaved changes.

Case 3: Novell Network

The Novell 32-bit client is out-of-date or damaged.

WORKAROUND

Case 1: Save your Master Document in the RTF Format

To save your master document after the errors occur, choose Save As from the File menu and select Rich Text Format (RTF) in the File Save As Type list.

Case 1 is partially fixed in Word 6.0c for Windows. In Word 6.0c, a master document may still exhaust the supply of available Windows file handles. However, when you save, Word 6.0c checks the number of available file handles as it performs the save and displays an error message if it cannot save the next subdocument due to insufficient available file handles. Word then asks if you want to collapse some of the subdocuments into the master document. (This is the same as choosing the Remove Subdocument button on the Master Document toolbar.) If you choose Yes, Word collapses subdocuments into the master document until enough file handles are available to save the master document and the remaining subdocuments. By moving the contents of some subdocuments to the master document, Word 6.0c prevents the loss of subdocuments that may occur in Word 6.0 and 6.0a.

For information about obtaining Word 6.0c, please see the following article(s) in the Microsoft Knowledge Base:

   ARTICLE-ID: Q120573
   TITLE     : Word 6.0c for Windows: List of Fixed Problems

Case 2: Recover Your Work

Use one of the following methods to recover your work after the Case 2 error occurs:

• If you haven't made many changes in the master document, you can choose No when Word prompts you to save as RESCUE.DOC. You can then open and re-edit the previous version of the master document.

  -or-

• Choose Yes to save the document as RESCUE.DOC. You can either reformat RESCUE.DOC as a master document, or you can use the text of RESCUE.DOC to re-edit the previous version of the master document.

Case 3: Upgrade the Novell Client

Upgrade the Novell 32-bit client, or use Microsoft's Netware client in Windows 95.

TROUBLESHOOTING

Use one or more of the following suggestions to avoid these master document problems in the future:

1. First, confirm that you are dealing with a master document limitation. Make sure you have sufficient hard disk space, that SHARE.EXE is installed and running correctly, and that you do not have a network rights conflict.

2. Use one or more of the following methods to decrease the number of subdocuments in your master document:

   a. Merge some of the subdocuments into a single subdocument.

   b. Remove the subdocument and add the text of the subdocument to the

         body of your master document.
   

   c. Use INCLUDE and RD (Referenced Document) fields instead of

         subdocuments.
   

   d. Edit the subdocuments outside the master document.

         -or-
   

         In the master document, edit one subdocument at a time, then
         save before you edit the next subdocument.
   

3. When you are working on the master document in Word, close extra windows to increase the available memory.

4. If you are running Word 6.0 or 6.0a, obtain the Word 6.0c upgrade.

   For information about obtaining Word 6.0c, please see the following article(s) in the Microsoft Knowledge Base:

         ARTICLE-ID: Q120573
         TITLE     : Word 6.0c for Windows: List of Fixed Problems
   
   

REFERENCES

"Microsoft Word User's Guide," version 6.0, pages 534-542