GP Fault Printing to the HP DeskJet 310 (DESKJETP.DRV)

The information in this article applies to:

• Microsoft Word for Windows, version 6.0

SYMPTOMS

When you print from Word for Windows to a Hewlett-Packard (HP) DeskJet 310 Portable printer, a general protection (GP) fault may occur if the Background Printing option is selected. (To locate the Background Printing option, choose Options from the Tools menu and select the Print tab.)

CAUSE

The HP DeskJet 310 driver (DESKJETP.DRV) is incompatible with the Background Printing option in Word. By default, the Background Printing option is turned on for this printer in Word 6.0.

Note: In Word 6.0 and 6.0a, Background Printing is turned on for the HPDSKJET.DRV (versions 2.0 and 2.1), DJ500C.DRV (versions 2.0 and 2.1), and DESKJET.DRV (versions 3.0 and 3.1), so similar problems may occur when you print to the HP DeskJet, DeskJet 500, DeskJet 500C, and DeskJet 550C printers. For more information about background printing problems with these printers, query on the following words in the Microsoft Knowledge Base:

   troubleshooting and deskjet and 500c and gpf and background and 6.00

STATUS

Microsoft has confirmed this to be a problem in Word for Windows. This problem was corrected in versions 6.0a and later of Word for Windows. In Word 6.0a and later, the Background Printing option is turned off and disabled when you are using the DeskJet 310 Portable printer driver (DESKJETP.DRV).

NOTE: Background printing is also disabled for the DESKJETC.DRV printer driver in both Word 6.0 and 6.0a.

WORKAROUND

To print on the HP DeskJet 310 Portable printer from Word 6.0, use the following instructions to turn off the Background Printing option:

1. From the Tools menu, choose Options.

2. Select the Print tab.

3. Clear the Background Printing option, and then choose OK.

MORE INFORMATION

The DeskJet products included here are manufactured by Hewlett-Packard, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

The most current version of Word 6.x for Windows is Word 6.0c. To obtain this update, contact the Microsoft Order Desk at (800) 360-7561 and request the Word 6.0c update. If you are outside the United States, contact the Microsoft subsidiary for your area. To locate your subsidiary, see the Microsoft World Wide Offices Web page at:

  http://www.microsoft.com/worldwide/default.htm