White on Black Graphic Prints Incorrectly to Canon LBP-4

The information in this article applies to:

• Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c
• Microsoft Word for Windows 95, version 7.0
• Microsoft Windows operating system version 3.1, 3.11

SYMPTOMS

In Word 6.0 or 6.0a, if you print a document containing a white drawing object placed on top of a black object to a Hewlett-Packard PaintJet, a Canon LBP-4, or Canon LBP-4 Plus printer, the drawing will print as if the black object is on top (obscuring part of the white object).

STATUS

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

WORKAROUND

Format the top, white object with a color other than white.

MORE INFORMATION

Microsoft tested this situation using version 3.09 of the LBP driver (LBPIII.DRV) and version 1.65 of the generic driver (GENDRV.DLL).

Reverse video (white text on a black background) prints correctly.

Setting Print Flags using the SetPrintFlags macro had no effect on the problem.

The Canon products included here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.