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6.00 6.00a 6.00c
WINDOWS
kbnetwork
The information in this article applies to:
- Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c
SYMPTOMS
When you are running Novell NetWare and Word for Windows, sometimes the
following general protection (GP) fault occurs:
WINWORD caused a general protection fault in module NETWARE.DRV
CAUSE
Microsoft has not confirmed the exact cause of this problem, but it appears
to occur when both of the following are true:
- Windows Print Manager is active when you print.
- The Novell NWPOPUP.EXE utility is running. NWPOPUP broadcasts Novell
network messages inside Windows.
Note: If you can successfully print over a locally connected printer but
not over a network printer, the problem may involve the network and not
Word.
STATUS
We are researching this problem and will post new information here in the
Microsoft Knowledge Base as it becomes available.
WORKAROUND
One or more of the following steps may resolve the problem:
- Install a new copy of NETWARE.DRV to rule out a damaged file as the
cause of this problem.
- Disable the NWPOPUP.EXE network pop-up utility by deleting the LOAD line
from your WIN.INI file or by typing a semi-colon (;) at the beginning
of the LOAD line, as shown in the following example:
[windows]
;load=NWPOPUP.EXE
Exit and restart Windows so the change can take effect.
- Clear the Use Print Manager option using the following instructions:
a. In Windows Control panel, choose the Printers icon.
b. In the Printers dialog box, clear the Use Print Manager option,
then choose the Close button.
- Load SHARE in conventional memory instead of high. For example, change
this line in your AUTOEXEC.BAT file
LH /L:1,16944 C:\DOS\SHARE.EXE /l:500 /f:5100
to the following:
C:\DOS\SHARE.EXE /L:500 /F:5100
- In your CONFIG.SYS file, in the SHELL command line, increase the value
of the Environment Size switch (/e). For example, to change the
environment from 1024 bytes to 2048 bytes, change this line
SHELL=C:\DOS\COMMAND.COM C:\DOS\ /e:1024 /p
to the following:
SHELL=C:\DOS\COMMAND.COM C:\DOS\ /e:2048 /p
- Use the following instructions to change the printer port assignment to
LPT1.DOS:
a. In Windows Control Panel, choose the Printers icon.
b. If it is not already selected, select your printer from the
Installed Printers list and then choose the Connect button.
c. Select LPT1.DOS from the Ports list and then choose OK.
If LPT1.DOS does not appear in the Ports list, you must add the
following line to the [PORTS] section of your WIN.INI file:
[PORTS]
LPT1.DOS:=
- Exit Windows and delete extraneous .TMP files from your TEMP directory.
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