WD: "Merge to Electronic Fax" Option Unavailable with WinFax Pro

• Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c
• Microsoft Word for Windows 95, versions 7.0, 7.0a
• Microsoft Word 97 for Windows

SYMPTOMS

In a Word for Windows mail merge operation, the Merge To Electronic Fax option is unavailable when you are using WinFax Pro. (To locate the Merge To: Electronic Fax option, open a mail merge main document, choose Mail Merge on the Tools menu, and then click the Merge button.)

CAUSE

WinFax Pro versions 3.0 and 4.0 are not compatible with the Messaging Application Programming Interface (MAPI) or Vendor-Independent Messaging (VIM) standards. Word requires MAPI or VIM compliance to perform a mail merge operation to an electronic fax. As a result, if your electronic fax software is not MAPI or VIM compliant, Word removes the Electronic Fax list item from the Merge To list.

With WinFax Pro, you can fax to only one phone number at a time. To perform a mail merge to an electronic fax machine from Word, your fax software must be able to fax to multiple phone numbers in the same operation.

WORKAROUNDS

Method 1: Create a macro that merges and faxes one record at a time.

          Note: You cannot work around this problem simply by merging your
          document to the printer because Word sends all the merged
          documents to a single fax number.

          Microsoft At Work PC Fax instead to merge your Word document to
          electronic fax.

          If you are running Microsoft Windows for 95, install Microsoft
          Fax.

          NOTE: If you have installed WinFax Pro 4.0 on Windows for
          Workgroups 3.11, WinFax Setup will disable Microsoft At Work PC
          Fax. For more information on what WinFax Setup does, see the
          additional notes in the WinFax Readme.doc

          you to merge to the fax driver. The macro is described in the
          Ddemerg.doc file. The macro can be found in Winfax.dot. This
          macro may be incompatible with Microsoft Word 97. Contact Delrina
          Technologies for information about an updated macro.

MORE INFORMATION

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

For more information about WinFax Pro, please see the following articles in the Microsoft Knowledge Base:

   ARTICLE-ID: Q116376
   TITLE     : Delrina WinFax Pro 3.0 for Networks and WFWG 3.11

   http://www.delrina.com/

   ARTICLE-ID: Q65416
   TITLE     : Hardware and Software Third-Party Vendor Contact List, A-K

   ARTICLE-ID: ID: Q60781
   TITLE     : Hardware and Software Third-Party Vendor Contact List, L-P

   ARTICLE-ID: Q60782
   TITLE     : Hardware and Software Third-Party Vendor Contact List, Q-Z

REFERENCES

"Microsoft Word User's Guide," version 6.0, pages 673-675