WD:Document Prints Incompletely to StyleWriter or LaserWriter LS

• Microsoft Word for the Macintosh, versions 6.0, 6.0.1

SYMPTOMS

When you print a document from Word for the Macintosh to the Apple StyleWriter or LaserWriter LS, only part of the document is printed. That is, some portions of the document are printed correctly, but other portions are left blank.

NOTE: This problem does not occur in Microsoft Word for Windows.

CAUSE

This problem is caused by an incompatibility between Word and the StyleWriter or LaserWriter LS printer driver.

WORKAROUND

Method 1: Use Background Printing

To turn on the Background Printing option for the relevant printer driver, follow these steps:

1. From the Apple menu, choose Chooser.

2. Select the icon for your printer driver.

3. The Background Printing option should appear below the Connect To list in the Chooser dialog box. Select the On option.

4. Close the Chooser dialog box.

Method 2: Use the LaserWriter Select 300 or the StyleWriter II Driver

Apple suggests that customers install the LaserWriter Select 300 driver for use with the LaserWriter LS and the StyleWriter II driver for use with the StyleWriter.

STATUS

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

This problem has also been reproduced on the LaserWriter IIsc (also known as the Personal LaserWriter SC). With the LaserWriter IIsc, this problem can be resolved by using the 7.0.1 version of the LaserWriter IIsc driver and ensuring that Background Printing is turned on. Also, it may be necessary to increase the amount of memory assigned to the PrintMonitor application. A setting of 250 is recommended and has been tested successfully with the LaserWriter IIsc from Word 6.0 for the Macintosh.