WD: Table of Contents Entries Appear in All Caps

• Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c
• Microsoft Word for Windows 95, version 7.0
• Microsoft Word for the Macintosh, versions 6.0, 6.0.1, 6.0.1a
• Microsoft Word for Windows NT, version 6.0

SYMPTOMS

Entries in the table of contents appear in All Caps, even though the TOC styles don't include this format. Selecting the text in the table of contents and examining the formatting reveals that All Caps formatting is not applied.

CAUSE

This problem occurs if you applied All Caps formatting to the text that is used for the TOC entry. This problem occurs regardless of whether you formatted the text in All Caps manually or directly (that is, using Heading styles).

Unlike other font formats, the All Caps character format actually changes the internal representation of the characters to capital letters. Thus, the table of contents considers the text to have been typed in capital letters and shows it as such.

WORKAROUND

To avoid this problem, the best method is to not use All Caps format for text that will be included in the table of contents.

Alternatively, when you finalize the table of contents, select the table of contents and press CTRL+SHIFT+F9 to unlink the TOC field and cause the TOC results to become normal text. (NOTE: Once the TOC field is unlinked, it becomes normal text instead of a field, and you will not be able to update it.) Select the table of contents text and remove the All Caps formatting. Note that this will change all the selected text to lower case.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. This problem was corrected in Microsoft Word 97 for Windows and Microsoft Word 98 Macintosh Edition.