WD: Address Position Not Retained on Mail Merge Envelopes

• Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c
• Microsoft Word for Windows 95, versions 7.0, 7.0a
• Microsoft Word for Windows NT, version 6.0
• Microsoft Word for the Macintosh, version 6.0, 6.0.1, 6.0.1a
• Microsoft Word 97 for Windows
• Microsoft Word 98 Macintosh Edition

SYMPTOMS

If you specify an exact position for the return address or delivery address while creating a mail merge envelope, this formatting is not retained in the main document.

WORKAROUND

To work around this problem, use any of the following methods.

Method 1

Edit the main document, which contains the envelope formats, and modify the frame surrounding the addresses. To do this, follow these steps:

1. Click the address text to see the frame.

2. On the Format menu, click Frame.

3. Modify the horizontal and vertical positions of the frame to the position you want.

4. Click OK to return to the main document.

Method 2

Edit the main document, remove the frame, and reformat the text. To do this, follow these steps:

1. Click the address text to see the frame.

2. On the Format menu, click Frame.

3. Click Remove Frame.

4. Select the address text and directly apply paragraph formatting to indent or position the text correctly.

Method 3

Create the main document in the following manner:

1. On the Tools menu, click Envelopes And Labels.

2. Select the Envelopes tab.

3. Click Options.

4. Modify the From Left and From Top settings for the delivery and return address.

5. Click OK.

6. Click Add to Document.

7. On the Tools menu, click Mail Merge.

8. In the Mail Merge Helper dialog box, click Create (under Main Document).

9. Select Form Letters.

10. Under Data Source, click Get Data, attach your data file, and then click Active Window.

11. Click Edit Main Document.

12. Position your insertion point in the frame and choose the Insert Merge Field button on the Mail Merge toolbar to select the appropriate mergefields you want to insert.

13. After your main document is set up, merge to a new document or to the printer.

STATUS

Microsoft has confirmed this to be a problem in the versions of Microsoft Word for Windows listed above. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.