WD: Must Choose Address Twice When Routing a Document

• Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c
• Microsoft Word for Windows 95, version 7.0
• Microsoft Word for the Macintosh, version 6.0, 6.0.1
• Microsoft Word for Windows NT, version 6.0

SYMPTOMS

If you route a document using the Add Routing Slip command on the File menu, Word may prompt you twice to select the recipient name.

In addition, under Windows NT, Word may also prompt you (the sender) to select your name.

CAUSE

In Microsoft Mail (version 3.1d for the Macintosh, version 3.2 for Windows, and Microsoft Mail for Windows NT version 3.5) you can select a different address book. If the alternative active address book contains two or more similar names, you have to select the recipient name twice.

For example, if your address book contains both "Jane Doe" and "Jane Doe (Macintosh)" entries, you must select the recipient name twice.

This happens because Word stores the MAPI string it receives as an address. This converted address may be similar to another address, so you have to resolve the ambiguity.

STATUS

Microsoft has confirmed this to be a problem in the versions of Microsoft Word listed above. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.