"Word Cannot Open the Document" After Find File in I.A.

 Last reviewed: February 5, 1998
Article ID: Q126361
The information in this article applies to:
  • Microsoft Internet Assistant for Word, version 1.0, 1.0z
  • Microsoft Word for Windows, versions 6.0a, 6.0c

SYMPTOMS

In the Find File search results window, Word may display the following error message: 

   Word cannot open the document <path\filename.htm>
This error occurs when you select an HTML document while you have Preview selected in the View box or when you try to open an HTML file from the search results window. If you close the search results window and use the Open command (File menu) to open the HTML document, you will again receive the error message.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Internet Assistant for Word, version 1.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

WORKAROUND

Use one of the following procedures to open the HTML document:

Method 1: Exit and restart Word. From the File menu, choose Open and select 

          the HTML document.
Method 2: Exit Word and rename your WINWORD.OPT file. Restart Word and 
          choose Open from the File menu.
Note: When using either method above, if you use Find File to locate the file, you will get the error again, and you will need to repeat one of the above methods to open your file.

KBCategory: kbusage
KBSubcategory: kbhtml kberrmsg
Additional query words: 1.0 iaword 6.0a 6.0c winword find word6
ia file search locate cannot open can't error message errmsg
Keywords : kbhtml kbwdinternet kberrmsg
Version : 1.0 1.0z
Platform : WINDOWS

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Last reviewed: February 5, 1998
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