WD: "Bookmark Not Defined" When Merging Document That Has TOC

• Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c
• Microsoft Word for Windows NT, version 6.0
• Microsoft Word for Windows 95, versions 7.0, 7.0a
• Microsoft Word for the Macintosh, versions 6.0, 6.0.1, 6.0.1a
• Microsoft Word 97 for Windows
• Microsoft Word 98 Macintosh Edition

SYMPTOMS

When you perform a mail merge to a new document, and the main document contains a table of contents or a table of figures, instead of page numbers the following error appears when you update the table:

   ERROR! Bookmark not defined

This does not happen when you perform the mail merge directly to the printer.

WORKAROUND

To work around this problem, use any of the following methods.

Method 1

Unlink the table of contents before merging to a new document. This converts the TOC field to actual text, and the table of contents can no longer be updated. If you want to update the table of contents, you must reinsert it.

Follow these these steps to unlink the table of contents:

1. Place the insertion point within the table of contents.

2. Press CTRL+SHIFT+F9 (Windows) or Command key+SHIFT+F9 (Macintosh).

Method 2

Insert the table of contents after merging to the new document.

Method 3

Merge directly to the printer, instead of merging to a new document.

STATUS

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

The GOTO fields and PAGEREF fields that display the page numbers in the table of contents remain linked after the merge, but the bookmarks they refer to are unlinked and are no longer available.