WD6X: Power Mac Word Doesn't Start After Booting from Disk Tools

• Microsoft Word for the Power Macintosh, versions 6.0, 6.0.1
• Microsoft Office for the Macintosh, version 4.2.1

SYMPTOMS

After you start your Power Macintosh from the Disk Tools disk, you cannot start Word version 6.0 for the Power Macintosh.

CAUSE

When Word for the Power Macintosh starts, it looks for OLE files in the Extensions folder of the active System. Since you are now using the System on the Disk Tools disk, and this disk does not contain the OLE files, Word cannot start.

RESOLUTION

Word also searches the application folder (the folder that contains Word) for the OLE files. OLE files are not typically installed in this folder, but if you place copies of these files there, Word will be able to start even when a different System is active.

To boot from Disk Tools with Word 6.0 on a Power Macintosh:

1. Copy the following required OLE files from the Extensions Folder to the application folder (the folder containing the Word icon):

       - Microsoft Dialog Library
   

       - Microsoft OLE Library
   

2. Restart the computer with Disk Tools.

   - If you are using the Disk Tools disk, place the disk in the floppy

        drive and choose Restart from the Special menu.
   

   - If you have System CD version 1.0:

           Insert the CD at startup.
   
      - If you have System CD version 2.0:
   
           With the CD inserted in the drive, start the machine while holding
           down the C key on the keyboard.
   
      Note: If you are using the Disk Tools CD-ROM, place the CD in the CD-ROM
      drive, choose Restart from the Special menu, and press and hold
      COMMAND+OPTION+SHIFT+DEL while the computer restarts.
   
      For more information please see the following article in the Microsoft 
      Knowledge Base:
   
         ARTICLE-ID: Q120099
         TITLE     : Booting a PowerMacintosh from the System CD
   
   

• Microsoft Dialog Library
• Microsoft OLE Extension
• Microsoft OLE Library

Once you are finished troubleshooting, delete the extra OLE files from the application folder so that the files don't take up extra space.

MORE INFORMATION

Restarting with the Disk Tools disk is a common method for troubleshooting Word problems. If the problem persists with Word after starting the computer this way, you can conclude that something is wrong with Word and not with the System or Finder file on the hard disk.

While this is an effective method for troubleshooting problems with Word for the Macintosh (the regular 68K version) running on the Power Macintosh, booting from the Disk Tools disk will not help identify problems in the Power Macintosh version of Word unless you copy the OLE files to the application folder. The Power Macintosh version of Word requires the OLE files in order to start; the 68K version of Word does not.