Internet Assistant: "Word Cannot Open This Document Template"

• Microsoft Internet Assistant version 1.0
• Microsoft Word for Windows, versions 6.0a, 6.0c

SYMPTOMS

You may receive Error 1084, "Word cannot open this document template," when you open or save an HTML document. When you open the document, it appears blank, even though the document still contains text.

CAUSE

The DOT-PATH line in your WINWORD6.INI file is pointing to a location where your HTML template does not exist. The DOT-PATH line is a reflection of the User Templates setting in Word. To correct the problem, see the "Resolution" section below.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Internet Assistant version 1.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

RESOLUTION

To set the correct path to your templates:

1. From the Tools menu, choose Options.

2. Select the File Locations tab.

3. Select User Templates and choose the Modify button.

4. Select the correct path to your templates and choose OK.

5. Choose Close.

6. Exit and restart Word.