WD: Unable to Type in Message Area in WordMail

• Microsoft Word for Windows 95, versions 7.0, 7.0a
• Microsoft Word 97 for Windows

SYMPTOMS

If you use the WordMail option in Microsoft Exchange and you compose a new mail message, the keyboard does not respond in the message area.

CAUSE

This occurs when the File New dialog box is open in Microsoft Word. WordMail is using Microsoft Word to create the mail message, and the File New dialog box prevents typing the new message.

STATUS

Microsoft has confirmed this to be a problem in Word for Windows 95, version 7.0. Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

RESOLUTION

Switch to Microsoft Word and cancel the File New dialog box.

MORE INFORMATION

When you use WordMail as your mail editor in Microsoft Exchange, Exchange uses the existing session of Microsoft Word, or creates one if Word is not running. If a dialog box such as File New is open, it prevents the session from continuing, thus rendering WordMail unable to continue. The To:, From:, CC's: and Subject: areas of the new message are components of Exchange, while the message area is a component of WordMail.

NOTE: This error does not occur if the WordMail session is started before Word is started; in this case, WordMail and Word each run in a separate session.