Closing WinMail Modal Dialog Box Produces Error

 Last reviewed: February 5, 1998
Article ID: Q134120
The information in this article applies to:
  • Microsoft Word for Windows 95, version 7.0

SYMPTOMS

If you cancel more than one WordMail message while a modal dialog box is open in Word, Word produces the following error message when you close the modal dialog box: 

   There is insufficient memory. Word cannot display the requested font.
In addition, the next time you open a WordMail message, Word produces a general protection fault (GP fault) or an invalid page fault.

Note: A modal dialog box is any dialog box that requires focus and does not relinquish focus until you click OK or Cancel. Examples include File New, File Open, File Save, and Insert Object. Most dialog boxes in Word are modal.

CAUSE

The wrong windows are closed when the WordMail messages are canceled because the activate is not being changed properly.

STATUS

Microsoft has confirmed this to be a problem in Word for Windows 95, version 7.0. Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

WORKAROUNDS

Method 1: Open only one WordMail message at a time.

Method 2: Close the modal dialog box before canceling the WordMail messages.

KBCategory: kbinterop kbui kbnetwork buglist7.0
KBSubcategory:
Additional reference words: word95 7.0 WordMail dialog GP fault gpf
invalid page fault hang hung crash crashed locks locked frozen freezes
word7 crashing quit quits stopped crashes bomb frozen
Version : 7.0
Platform : WINDOWS

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Last reviewed: February 5, 1998
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