No Result or GP Fault After Clicking Printer Properties Button

• Microsoft Word for Windows 95, version 7.0
• Microsoft Windows 95 operating system
• Microsoft Windows NT operating system

SYMPTOMS

In Word, when you click Print on the File menu, and then click the Properties button, nothing happens (if you are running Word 7.0 with Windows 95), or a general protection fault (GP fault) occurs (if you are running Word 7.0 with Windows NT).

CAUSE

This happens when the printer name ends with a closing (right) parenthesis or contains the word "on." Word misreads the printer name and cannot carry out the Properties command.

STATUS

Microsoft has confirmed this to be a problem in Word for Windows 95, version 7.0. Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

WORKAROUND

Rename the printer so that it does not contain the word "on" or end with a closing parenthesis. Refer to your operating system documentation for instructions on how to do this.