WD: Known Issues with the Scanprot Macro Virus Protection ToolLast reviewed: February 5, 1998Article ID: Q138868 |
The information in this article applies to:
SUMMARYThis article describes issues known to occur with the Scanprot.dot template which is supplied with the Application Note titled "Macro Virus Protection Tool" (WD1215 for Windows; MW1222 for the Macintosh). If you are using Word for Windows 95 version 7.0, upgrade to version 7.0a. This latest version of Word is designed to alert you whenever you open a document that contains macros. Because of the way version 7.0a is designed, it does not have some of the problems described below, such as document protection and multiple files issues. Please note that the Macro Virus Protection Tool and Word version 7.0a are intended as interim tools only. For a permanent solution to macro virus problems, install anti-virus software that is specifically designed to detect Word macro viruses. Such software is available from several third- party companies. For information on anti-virus software vendors, please see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: Q49500 TITLE : Anti-Virus Software Vendors MORE INFORMATION
Symptom: Documents and Templates protected for forms are unprotected
when Scanprot has been used to clean the files of macro
viruses.
Cause: This is caused by code in the macro protection tool.
Platform: Macintosh and Windows.
Symptom: When you try to open a password-protected forms document,
you are prompted for the protection password. If you click
Cancel instead of entering the password, the error message
"WordBasic Err=102 - Command failed" appears, and the file
opens and is not scanned. Note that if you open the file by
choosing it from the File Most Recently Used list, you are
not prompted for a password, and the document is scanned.
Cause: Unknown.
Resolution: None.
Platform: Macintosh and Windows.
Symptom: If you have an autoopen macro that protects a document for
forms and you choose not to disable the auto macros, the
template opens unprotected.
Cause: Unknown.
Platform: Macintosh and Windows.
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Symptom: When you try to run Scanprot, you receive the following
error message:
WordBasic Err=1177 - Document name or path invalid
Cause: The hard drive name starts with a space. Although the hard
drive name can start with any number of spaces, some
WordBasic operations will fail if a path name starts with a
space.
Resolution: Remove the spaces in the drive name. This will affect other
parts of Word and other programs; you may also need to
retype the File Locations setting in Tools Options, and you
may need to reregister some applications.
Platform: Macintosh
Symptom: On a Macintosh, when you run Scanprot from a Windows 95-
formatted floppy disk, you may receive the following error
message:
WordBasic Err=154 - Document not found
The macro then halts.
Disks formatted by a computer running Windows NT do not
exhibit this problem when used on the Macintosh.
Cause: The error occurs because of the way the Macintosh computer
reads the disk label which has been automatically named by
Windows 95. The default name given by Windows 95 is
"Axxxx".
Resolution: Do either of the following:
- Copy Scanprot.dot to the Macintosh hard drive, and open
it from within Word
-or-
- Rename the the floppy disk, using the Macintosh Finder,
then open Scanprot from within Word
Platform: Macintosh
Symptom: Cannot install Scanprot with WordMail running.
Cause: If WordMail is started before Word is, it has ownership of
the Normal template. Scanprot is unable to save its changes
to the Normal template because WordMail has control of
Normal.dot.
Resolution: Exit WordMail and then install Scanprot.
Platform: Windows only.
Symptom: "WordBasic Err=1078 - This file could not be found (Global)."
Cause: There is no Normal template, or the Tools/Options/File
Locations/User Templates setting points to the wrong
folder.
This can happen on the Macintosh platform if the Word
Settings File has been removed, and the Normal template is
not on Word's search path.
Resolution: 1. Click OK.
2. Quit Word (this creates a Normal template).
3. Restart Word.
4. In the Tools/Options/File Locations tab, correct the
setting for User Templates.
5. Reopen Scanprot.dot.
Platform: Macintosh and Windows.
Symptom: "WordBasic Err=1078 - This file could not be found
(<file name>)." Where <file name> is the name of your
document.
Cause: This can happen on the Macintosh platform if there is a
space at the end of the file name.
Resolution: Rename the file to remove the space after the file name.
Platform: Macintosh
Symptom: "WordBasic Err=1025 - Word cannot open the document
<file name>."
Cause: The scanning portion of the Protection Tool opened a main
document, and it can't find the attached data document (the
data document was renamed, moved, or deleted).
Resolution: When asked if you want to locate the data document, answer
"Yes." Locate the data document and click OK.
If you answer "No," the main document will not be scanned.
Platform: Windows and Macintosh.
Symptom: The message "This file should be converted into a Master
Document" appears.
Cause: The scanning tool encountered a Word 4.x or Word 5.x File
Series.
Resolution: Answer "No." If you answer "Yes," the scanning continues,
but an untitled master document is created, and a Word 6.0
document is created for each document in the file series.
In addition, the same question will appear for each
subsequent file in the File Series that has a Next File.
The remainder of the documents will also produce an
untitled document (a master document with the remainder of
the files), but it does not create any Word 6.0 copies of
the files.
Platform: Macintosh only.
Symptom: Mouse pointer is corrupted; it displays as an arrow, an
italic I-bar, or some other unexpected shape.
Cause: Unknown; happens during File Find portion of scan tool.
Resolution: Wait for the usual pointer shape to return.
Platform: Macintosh only.
Symptom: There is no "wait" mouse pointer while the scanning portion
of the tool works. The user receives no indication that the
macro is still running.
Cause: Unknown; this happens during the File Find portion of scan.
Resolution: Wait.
Platform: Macintosh only.
Symptom: File names on NT server are truncated from long file names
to 8.3 nomenclature.
Cause: Unknown.
Resolution: Unknown.
Platform: Macintosh only.
Symptom: Scanning tool ignores Windows files when run on Macintosh.
Cause: When a file is copied from a PC disk to a Macintosh, the
file type is incorrectly registered as "text." The scanning
tool looks only for Word documents and templates.
Resolution: Open the Word for Windows files in Word for the Macintosh,
and save the documents. Run the scan tool again. Platform: Macintosh only.
Symptom: "Bad file name error" when you open files from a PC floppy
disk while using a Macintosh.
Cause: Anomaly in the WordBasic FileOpen Dialog call.
Resolution: Change the name of the floppy disk after inserting it into
the Macintosh drive. Platform: Macintosh only.
Symptom: When the scan tool examines documents with passwords, you
are prompted to enter the password twice.
Cause: Unknown.
Resolution: Enter the password each time you are prompted for it.
Platform: Windows and Macintosh.
Symptom: When you open a file known to be infected, the scan tool
doesn't run.
Cause: The Winword7.reg file has been double-clicked. This removes
the registry information that Scanprot created.
Resolution: Delete the Scanprot macros from the Normal.dot file and
reinstall Scanprot. Platform: Windows only.
Symptom: "WordBasic Err=1078 - This file could not be found
(<aliasname>)."
Cause: The scanning tool searched alias names that were on the
Recent Documents list on the Apple menu.
Resolution: None.
Platform: Macintosh only.
Symptom: The scanning tool shows the message "The file <aliasname>
has been cleaned and is a template file, convert to
document?"
Cause: Unable to differentiate between aliases and documents in
WordBasic.
Resolution: None.
Platform: Macintosh only.
Symptom: Right-click a template with macros, and click Print on the
File menu. When Word starts and displays the macro alert,
choose "Yes" to disable the macros.
Result: The new file is created based on the template but does not
print.
Resolution: None.
Platform: Windows only.
Symptom: Using the Open command from the File menu produces the
error "WordBasic Err=1078 - This file could not be found
<file name>." (where <file name> is the name of your file)
when choosing to open a file.
Cause: This can happen on the Macintosh platform if the file name
has a space at the end of the file name.
Resolution: Rename the file to remove the space after the file name.
Platform: Macintosh
Symptom: When you open a Word attachment from electronic mail and
Word is not currently running, Word becomes infected with
the virus
Cause: Unknown.
Resolution: Start Word first prior or opening mail. Open the electronic
mail and then open the Word attachment. Platform: Windows.
Symptom: When running Scanprot in Word 7 under Windows 95, you may
receive page fault errors or illegal command errors when
trying to create a new file from the Start button, from a
New document, from the New document button on the Office
Shortcut Bar, or within Word from the File New command.
Cause: Scanprot changes some Registry items.
Solution: Close Word, double-click on the winword7.reg file, then
start Word and quit from Word. This will register Word.
-or-
Run Word or Office Setup using the "/Y" switch to re
register all items.
This problem was corrected in Word version 7.0a. For
additional information, please see the following article in
the Microsoft Knowledge Base:
ARTICLE-ID: Q146059
TITLE : Page Fault in KERNEL32.DLL When You Open or
Create a Document
Symptom: When you run Scanprot, you receive the following error
message:
WordBasic Err=102 - Command Failed
followed by
Not enough memory to complete the operation
Cause: The FindFile WordBasic command is not functioning.
Resolution: Delete the Microsoft Find File folder, located in the
System:Preferences folder.
-or-
Reinstall the Shared Code dll files (the OLE Client DLL,
the OLE Reg DLL, and the OLE Server DLL). To do this,
delete or rename the Shared Code folder, located in the
System:Extensions folder, and then reinstall Word or
Office.
Symptoms: Scanprot gives the following error message:
WordBasic Err=513
Cause: Scanprot is trying to scan a file whose name is complex.
Resolution: Simplify or shorten the file name by removing multiple
spaces and punctuation. After the file has been scanned and
found clear of viruses, you can rename the file back to its
original file name.
Platform: Macintosh
Symptom: When Word is not running and you right-click a document
from Windows 95 and choose Print, a WordBasic error 100
(Syntax Error) appears and the document is not printed.
Cause: This problem occurs when the Scanprot.dot macros have been
manually removed from your Normal template (for example if
Normal.dot is renamed or deleted). Scanprot.dot changes
entries in the registry that instruct Word how to handle
printing and opening documents from Windows. These DDE
commands are not syntactically correct and will generate
the error when a document is launched.
Resolution: Reopen Scanprot.dot and let it install its macros in the
Normal template. The commands that have syntax problems in
the registry are not used when the Scanprot macros are
installed.
Platform: Windows 95
Symptoms: Nothing happens when you try to merge the Word Settings (5)
file with Word 6.0.1.
Cause: Unknown.
Resolution: None.
Platform: Macintosh.
Symptoms: AutoOpen macros execute only when the document is opened
from the MRU list. They do not execute when the document is
opened by pressing CTRL+O or by clicking Open on the File
menu.
Cause: Unknown.
Resolution: Open the document by clicking Open on the File menu, or by
pressing CTRL+O.
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Additional query words: beam scan831 scan831.doc Scanprot.dot scan prot
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