GP Fault in Winword.exe Using /N Switch

• Microsoft Internet Assistant for Word, version 1.0, 1.0z
• Microsoft Word for Windows, versions 6.0a, 6.0c

SYMPTOMS

Case 1: You get the following general protection (GP) fault error message

        when you start Word with the /n switch.

           Winword cause a General Protection Fault in
           module WINWORD.EXE at 0011:6C3D.

        For example, you insert a Word document into Write or Microsoft
        Excel, or you insert an object using the Insert Object command. It
        may occur when you insert a Word table into a PowerPoint
        presentation. In these instances, the GP fault is followed by
        another error message similar to:

           Failed to communicate with the source application.

        Note that this scenario does NOT use the /n switch to start Word
        for Windows. The resolution listed below as Method 1 solves this
        issue.

CAUSE

This error occurs because of a conflict with the Wordhtml.wll file located in the <Winword>\Startup folder. There are two different versions of the Wordhtml.wll that can cause this problem:

   Wordhtml.wll  -  version 1.0.95032801  File Size - 196272  3/29/95
   Wordhtml.wll  -  version 1.0.95041201  File Size - 201520  4/16/95

STATUS

We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

RESOLUTION

Method 1: Remove the Wordhtml.wll file from the <Winword>\Startup

          folder and place it in the <Winword>\Internet folder.
          When you need to use Internet Assistant, do the following:

          a. Start Word for Windows.
          b. On the File menu, click Templates.
          c. Click the Add button.
          d. Select the Wordhtml.wll from the <Winword>\Internet folder.
          e. Click OK.
          f. Click OK.

          document object.

MORE INFORMATION

By default, when you start Word for Windows, it opens a new document (Document1) based on the Normal.dot template. If you use the /n switch, Word starts without opening a document. When there is no open document, Word offers only the File and Help menus as choices on the menu bar.