Merging to Fax Unexpectedly Causes Exchange to Check Names

 Last reviewed: February 5, 1998
Article ID: Q142344
The information in this article applies to:
  • Microsoft Word for Windows 95, version 7.0
  • Microsoft Exchange for Windows 95, version 4.0

SYMPTOMS

When you merge to a fax modem, the Check Names dialog box from Microsoft Exchange appears for each record that you merge.

CAUSE

The fax number field is formatted incorrectly. For Exchange to recognize the information in the field as a fax number, the data must be formatted like this: 

   [Fax:###-###-####]
If the fax number field is not formatted this way, Exchange will not recognize it as a fax number. Instead, Exchange will compare the field with the electronic mail addresses in the Personal Address Book (PAB) or another address source that you have specified in Exchange. When Exchange fails to find a match in your address book, it displays the Check Names dialog box to allow you to correct the address or add a new one.

RESOLUTION

Verify that the data in the fax number field is in one of the following formats: 

   [Fax:###-###-####]

   [Fax:(###)-###-####]
NOTE: You do not need to put parentheses around the area code or separate the numbers with hyphens. Do not separate the digits with periods; if you do, Exchange interprets the address as an IP address and tries to send the record over the Internet. Also, most modems interpret commas in a phone number as pauses, so you should avoid using them.

KBCategory:
KBSubcategory: kbmerge
Additional reference words: word95 word7 7.0 4.0 win95 windows fax faxing
check names checking verifying verify verification each address phone
number mail merge print merge electronic mail winword
Keywords : kbmerge kbinterop
Version : 7.0
Platform : WINDOWS

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Last reviewed: February 5, 1998
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