WD: Unable to Fax Mail Merge to Microsoft Fax from WordLast reviewed: February 27, 1998Article ID: Q142345 |
The information in this article applies to:
SYMPTOMSAfter you install Windows 95 and a version of Word listed at the beginning of this article, you cannot merge to fax when you use electronic mail (e-mail). When you select mail merge to Electronic Mail you may receive one of the following error messages.
Word 97Word cannot merge documents that can be distributed by mail or fax without a valid mail address. Choose the Setup button to select a mail address data field.
Word 6.x/7.xMicrosoft Exchange does not recognize <Phone Number> Would you like to:
CAUSEAn incorrect entry is contained in the Msmail.ini. -or- The fax number field does not contain a corresponding address in the Exchange or Outlook Personal Address Book (Contact List).
RESOLUTIONTo resolve this problem, use the appropriate method for your situation.
Method 1: When Using Exchange OnlyTo correct the Msmail.ini, follow these steps:
Method 2: Use the Correct Fax Number FormatTo prevent Exchange or Outlook from checking for an address in the Personal Address Book, change the phone number format to this format
[FAX:NUMBER]as in the following example:
[FAX:2065550187]Use this number format (including the brackets) for all fax numbers contained in the data source. Any record that does not use this format will return the error message. Using this number format will prevent Microsoft Exchange or Outlook from checking for a corresponding address in the Personal Address book.
Word 97For more information about merging to fax using e-mail, click the Office Assistant, type "How do I merge to fax using e-mail?," click to view "Print or send a mail-merge document," click Search, and then click to view "Distribute form letters to electronic-mail or fax addresses." NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Microsoft Help is not installed on your computer, please see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: Q120802 TITLE : Office: How to Add/Remove a Single Office Program or Component Word 95For more information about merging to fax using e-mail, click the Answer Wizard on the Help menu, type "How do I merge to fax using e-mail?," click Search, click the topic "Distribute form letters to electronic mail or fax addresses" and then click Display.
Word 6.0For more information about merging to fax using e-mail, on the Help menu, click "Search for help on". Type in Mail Merge and click Display. Click "Mail Merge: Advanced techniques" and click Display. Click to view the topic "Merging documents to electronic mail or fax systems." For additional information on other issues regarding faxing from Word, please see the following articles in the Microsoft Knowledge Base:
ARTICLE-ID: Q155314 TITLE : WD: How to Format the Fax Number Field When You Merge to Fax ARTICLE-ID: Q139465 TITLE : Word for Windows 95: Problems Merging to Fax ARTICLE-ID: Q137160 TITLE : How to Fax a Document Using File Send and Exchange |
Additional query words: AWFAX WIN95 mail merge print merge electronic fax
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