WD: HP DeskJet 560C Prints Dark Colors as Black

• Microsoft Word for Windows 95, versions 7.0, 7.0a
• Microsoft Word 97 for Windows

SYMPTOMS

When you print a Word document that contains drawing objects on a Hewlett- Packard HP DeskJet 560C printer, any Dark Green or Dark Magenta objects print in black ink.

CAUSE

Most color inkjet printers use black as a component of a color; if the color is dark and the pattern is not diffuse, the color appears black. Some Windows 95 printer drivers include the Image Color Matching (ICM) Option. If this option is not configured correctly, dark-colored objects print in black.

RESOLUTION

To configure this option correctly, use the following steps:

1. On the File menu, click Print.

2. Select the HP DeskJet 560C printer and click Properties.

3. Select ICM.

4. Under the Printout Option, select Color Graphics.

5. Click the Options button.

6. Under Halftoning, select Scatter. (Cluster will also work, but it produces a more "fuzzy" effect.)

7. Click OK until you return to the Print dialog box.

MORE INFORMATION

ICM provides improved uniformity between color images displayed within an program and the resulting color of those images from an output device.