WD: Error Message: "WordMail Initialization Has Failed"Last reviewed: February 27, 1998Article ID: Q152766 |
The information in this article applies to:
SYMPTOMSWhen you start Microsoft Exchange, you may receive the following message:
WordMail initialization has failed. Be sure you have correctly installed Word, or close other applications and try again. A disk error occurred during a read operation.When you click Close, Exchange continues as expected. However, if you click the Send button or click New Message on the Compose menu, you will receive the following error message:
This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.Clicking the Details button presents the following:
EXCHNG32 caused an invalid page fault in module WORDMAIL.DLL at 0137:6e393011.You will be unable to compose or send e-mail messages in WordMail.
CAUSEThis problem may be caused by either of the following reasons:
RESOLUTIONTo resolve this problem, use the following troubleshooting methods.
Method 1: Remove the @ Sign from the Computer NameTo remove the @ sign from the computer name, follow these steps:
Method 2: Reinstall WordMailNOTE: Because there are several versions of Windows, the following steps may be different on your computer. If they are, please consult your product documentation to complete these steps. To reinstall WordMail, follow these steps:
Method 3: Reinstall Microsoft ExchangeUse this method if neither method 1 nor method 2 correct the problem. NOTE: Because there are several versions of Windows, the following steps may be different on your computer. If they are, please consult your product documentation to complete these steps. To reinstall Microsoft Exchange, follow these steps:
STATUSMicrosoft has confirmed this to be a problem in the product versions listed at the beginning of this article. This problem was corrected in Microsoft Outlook 97 for Windows.
MORE INFORMATIONWordMail is an optional e-mail editor that can be toggled on and off from in Microsoft Exchange. To disable WordMail as your e-mail editor, use the following steps:
REFERENCESFor more information about using WordMail, click the Office Assistant (Answer Wizard tab in Microsoft Word Help), and type the following text
WordMailand then double-click the selected text to go to the desired topic.
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