WD97: Copies Not Reset to One After Selecting Different Printer

 Last reviewed: February 4, 1998
Article ID: Q155779
The information in this article applies to:
  • Microsoft Word 97 for Windows

SYMPTOMS

When you open the Print dialog box and select a different printer, the Copies option is not reset to 1. This problem occurs when all of the following are true:

  • You have at least two printers installed. One printer has the Copies property set to a number greater than one; the other printer has the Copies property set to one.
  • You print first to the printer that has the Copies property set to a number greater than one.
  • You then print to the printer which has the Copies property set to one.

CAUSE

The File Print dialog box is not updated properly when you select the second printer from the list box. For example, if you first print to a printer set up to print three copies and then switch to a second printer that is set up to print one copy, the Copies option shows three copies instead of one copy.

WORKAROUND

To work around this problem, change the Copies option to one after you select the second printer.

KBCategory: kbprint
KBSubcategory:
Additional query words: 8.0 word8 word97 printing many more multiple
Keywords : kbualink97
Version : 97
Platform : WINDOWS

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: February 4, 1998
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.