WD97: Fax Wizard Sends Cover Sheets Before Form Letters

• Microsoft Word 97 for Windows

SYMPTOMS

When you fax multiple form letters using the Fax Wizard, all of the cover sheets are faxed first, then the form letter is faxed. The side-effect of this is that if you have a large number of faxes to send, the recipient may receive other faxes between the time they get your cover sheet and the time they get the form letter.

WORKAROUND

To work around this problem, choose one of the following methods:

Method 1

Merge fewer documents when merging to fax.

Method 2

Create a mail merge main document that includes a cover sheet and then merge to fax.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as soon as it becomes available.

MORE INFORMATION

Even when faxing a single document using the Fax Wizard, 2 documents are created; one is the fax cover sheet and the other is the document you wish to fax. When the fax is sent, it will be sent as 2 separate faxes; the cover sheet and the document.

This problem is most noticeable when merging to electronic fax because more documents and cover sheets are involved.