WD97: Newsletter Footer Doesn't Print Using Default Settings

• Microsoft Word 97 for Windows

SYMPTOMS

When you print a newsletter that you created using the Newsletter Wizard, the footer and/or the bottom border may not print.

CAUSE

This problem occurs when you click Page Setup on the File menu, click the Margins tab, and type a value in the Footer box that is outside the printable range for the printer.

For example, this problem occurs when you type a value of .24 inch in the Footer box, and then print to a Hewlett-Packard DeskJet printer. The position is outside of the printable range because the Hewlett-Packard DeskJet printer cannot print a footer that is positioned lower than .67 inch from the edge of the paper.

WORKAROUND

To work around this problem, increase the value in the Footer box. To do this, use the following steps:

1. On the File menu, click Page Setup.

2. Click the Margins tab.

3. In the Footer box under From Edge, type a larger value and click OK.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.